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Recent Posts by Phil Mickey

The Psychology Behind a Winning Direct Sales Strategy

When you consider ways to develop a winning sales strategy, how often do you think about sales psychology as part of the plan? Getting prospects to make a buying decision is more than just offering them a better deal or even offering the perfect solution to their problem. You have to build trust and establish the right emotional connection in order to get to “yes!” That’s why more sales professionals are paying closer attention to the psychology of selling.

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Post Sales: Where Sales Ends and Customer Success Begins

 

 



If you are in sales, your focus is on closing the next deal. However, the post-sales process is just as important as getting the order. You spend time and energy bringing in new customers, and you want to make sure they stay happy, content, and loyal.

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Managing client data with respect to GDPR

GDPR is privacy legislation that came into effect in May 2018. The aim of the legislation is to give consumers control of their personal data and its use and collection by companies.  The GDPR replaces the previous Data Protection Directive, both strengthening privacy rules and harmonizing them across the 28-nation EU bloc. Crucially, the GDPR applies not only to organizations located within the EU, but also to companies outside of the EU if they offer goods or services to, or monitor the behavior of, people in Europe.

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Using a Customer Success Program to Boost SMB Sales

 


Happy customers are your best salespeople. In any SMB sales initiative, part of your mission is to build customer loyalty, not only so those customers will come back to buy more but so they will also serve as brand evangelists. If you can build customer trust and engender loyalty, then that customer will advocate for you. What’s more, keeping happy customers is one-fifth the cost of acquiring new ones.

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Free CRM Tools for Tracking Your Sales Pipeline

In any business the customer comes first, which is why companies invest in customer relationship management (CRM) software. CRM platforms make it easier to take better care of customers and prospects, capturing everything you need to know about the status of any engagement and providing the insight you need to help keep the sales pipeline full. In fact, 91 percent of companies with 11 employees or more are using some form of CRM software, and as a result, revenues for CRM software sales have risen to $39.5 billion worldwide in 2017.

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How Sales Automation is Going to Make my Life Easier

Technology can give companies a competitive edge. For example, consider how the web has changed the way we do business. Companies offering online services are outpacing their competitors, and those companies developing their own smartphone apps gain a different technology advantage as the world is going mobile. Technology working behind the scenes is just as important as customer-facing applications, which is why embracing sales automation should be a priority for any organization.

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What Is Channel Management?

The poet John Donne famously wrote, “No man is an island.” Donne was talking about the human condition, but he could have been talking about sales and marketing. No organization can successfully deliver goods and services in isolation; every business requires strategic partners with whom it works as a team to close new sales and handle customer fulfillment. That’s why “the channel” was created and why effective channel management has to be a strategic aspect of any successful organization.

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Four Tips for Sales Productivity

The primary goal of every sales executive is to maximize sales productivity. It takes time to research new prospects, make cold calls, and do sales prospecting. In today’s business climate, more leads are coming in through the internet, which means sales representatives also need to react to sales queries—whether they’re qualified or not.

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How to Empower Your IT Channel Partners to Adapt to the Rise of the Cloud

It’s no secret that IT channel partners are an essential component of the cloud. However, for vendors with new cloud-based offerings, or those looking to fully embrace the cloud, it’s important that they lay the necessary groundwork to ensure that their partners are set up for success—and that they make the cloud work from both a financial and operational standpoint. Vendors must understand how partners’ business models are constructed and have a strategy for rolling out a new cloud-based program across their channel sales model. They must be able to ensure that partners can respond to this evolution and support the success of the channel. Otherwise, they run the risk of spending time and money missing the mark.

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3 Essential Steps to Successfully Managing Customer Success

In today’s subscription-based economy, the value of a customer is fully realized over time, rather than up front. As this model becomes the norm in B2B sales, it’s ushered in the “age of the customer,” in which customers are now largely in control of their business relationships. What does this mean for your business? That the duration of a customer relationship now has a greater impact on the overall health of your company—and that it’s up to you to successfully manage customer success.

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