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Recent Posts by Nicole Fisher

Nicole is a 28-year-old marketing specialist studying Customer Success trends through the lens of the subscription economy's relationship with outsourced services and sales. She has dedicated the past year towards customer success product development and assisting in market analysis and needs assessment in SaaS industries for MarketStar Corporation.

What the First 90 Days of Customer Success Should Look Like

When sales organizations look back on 2020, one of their main “lessons learned” might be the importance of Customer Success. With so much uncertainty impacting the economy, sales teams are eager for effective ways to reconnect with their customers and bring new ones into the fold. This year and well into the future, Customer Success will be a key differentiator between losing sales and enabling significant growth. 

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