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Why Customer Success Is Essential to Your SMB Sales Plan

For many sales organizations, small and medium-sized businesses (SMBs) represent a great untapped market. However, these companies require a thoughtful sales approach that may differ from how you treat your enterprise customers. Customer Success is one area in particular that is essential to your SMB sales plan.

The United States is home to more than 30 million SMBs, which account for 99.9 percent of all U.S. businesses. Small businesses are those that generate less than $50 million in annual revenue, while medium-sized businesses sit between $50 million and $1 billion in annual revenue. These figures may be small compared to those of many enterprises, but they still represent a sizable selling opportunity that should not be ignored.

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Why Sales Amid and After a Crisis Is Essential

In times of crisis, you need to plan for the future at the same time you address the challenges of the present. These are certainly interesting times, when the global COVID-19 pandemic has created an economic crisis and turned everyone’s operations upside down. 

For many, work has stopped, resulting in 21.5 million Americans filing for unemployment. Businesses across all sectors have been affected by the pandemic, and sales have stalled waiting for the crisis to abate. Now is the time to revisit your sales programs and lay the foundation for sales during and after a crisis.

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How to Stay Motivated in Sales During Summer Months

Even during a typical summer, staying motivated and focused on work can be challenging. After all, the weather is warm, kids are out of school, and vacations are looming. This year, motivation can be even harder to come by. Because most people are still working from home, activities are still somewhat limited, and we’re all yearning for a change of pace. 

But despite this summer’s unique challenges, it’s still important for your sales team to hit their goals and keep their momentum up. Read on for five ways to motivate your sales team through the dog days of summer:

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How Your Sales Team Can Support Small Businesses During a Crisis

There is a reason that the Centers for Disease Control calls COVID-19 a novel coronavirus. We have never seen a virus like this one before, nor have we seen a global pandemic this severe in more than a century. 

The COVID-19 pandemic is affecting all of us, especially small and medium-sized businesses (SMBs), and your SMB customers need your help more than ever. The challenge is finding the best way to help them through these unusual times.

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How to Reset Your Sales Strategy During or After a Crisis

As many companies struggle to stay afloat during the COVID-19 crisis, it’s not surprising that sales are down in a range of industries. Even as states begin to reopen certain segments of their economies, much remains uncertain. Understandably, many sales professionals are unsure how to keep selling during and after this crisis. 

A global pandemic, a recession, or any other widespread crisis is not the time for a business-as-usual sales approach. Instead, it’s a chance to take stock of your challenges and opportunities, and reset your sales strategy to address the situation at hand.

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[Infographic] 7 Techniques to Increase Your SMB Sales

Small and medium-sized businesses (SMBs) are often ignored because of the small contract size and the difficulty of shifting an organization’s sales strategy to meet SMB needs. Unfortunately, if your organization is one of those that are ignoring the SMB market, you might be losing out on a serious amount of money.

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How Our Sales Teams Continue to Deliver Results During COVID-19

As many economies around the globe have slowed because of COVID-19, businesses are working to adapt quickly until the worst of the pandemic is over. 

In many industries, sales have fallen as both consumers and businesses have cut back on spending. One study found that of the businesses seeing decreases in their sales pipeline, 64 percent are reporting moderate decreases and 16 percent are reporting significant decreases. The top reasons for shrinking sales opportunities are canceled events, travel restrictions that have eliminated face-to-face meetings, and new work-from-home requirements.

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Outsourcing Part of Your Sales Can Help Cut Costs in a Crisis

The coronavirus crisis has had a profound impact on businesses of every size. The U.S. economy shrank an estimated 4.8 percent in the first quarter of the year, and losses in the second quarter may be even worse. Across every industry, companies are looking for ways to minimize costs in an attempt to keep their businesses running successfully.

Even in the midst of a crisis as unprecedented as COVID-19, sales and lead generation are essential. In fact, as recently as 2016, 85 percent of organizations said lead generation was their top priority. And as we start to gradually pull out of this economic downturn, it is important for your sales pipeline to be intact so that the business can return with energy and a solid plan.

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5 Best Books to Motivate Your Sales Team

With the COVID-19 pandemic forcing people to spend much more time at home, many are taking the opportunity to get caught up on their reading list. In stressful, uncertain times, picking up a new book or two can be entertaining and even calming. For your sales team, this could even become a time of learning and self-improvement.

We are always on the lookout for interesting perspectives on sales strategies—particularly when most employees are stuck at home and looking for some motivation. Here, we count down five great books to motivate your sales team:

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4 Unique Characteristics of the SMB Space

When selling technology to small and medium-sized businesses (SMBs), you have to put yourself in the position of the entrepreneur or small business owner. While doing so, it’s crucial to remember that SMB sales are different from enterprise sales not just because they have smaller budgets, but because their needs and approach to technology are very different.

Whereas enterprise sales tend to be larger contracts, there are many more potential SMB sales. There are 30.7 million small businesses in the United States, and they are hungry for the latest technology.

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