Using a Customer Success Program to Boost SMB Sales

Happy customers are your best salespeople. In any SMB sales initiative, part of your mission is to build customer loyalty, not only so those customers will come back to buy more but so they will also serve as brand evangelists. If you can build customer trust and engender loyalty, then that customer will advocate for you. What’s more, keeping happy customers is one-fifth the cost of acquiring new ones.

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Identifying Pain Points During the Lead Qualification Process

You know that you have a great product; your customers tell you so. You are enthusiastic about your product or service and you know that your energy comes across in sales calls. You have a list of all the benefits your product brings to the table. You have even researched the competition and are ready to respond to any objections. So why aren’t you closing more deals?

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B2B Sales Techniques For A Digital World

 

Strategies for B2B sales have changed with the coming of the digital age. The days of cold calling are over, and we have entered a new era of B2B sales driven by customer experience (CX) and customer service. Today, selling is more about making a connection and solving customers’ problems than it is about making a hard sales pitch to close a deal. Welcome to the age of digital selling.

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How to Ramp Up International Sales With Channel Partners

 

Your company is growing. Sales continue to climb, and your online marketing program is so successful that you are getting customer queries from other countries. It’s time to expand your international sales strategy, but where do you start? Is it time to start opening regional sales offices, or is there a better way?

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Free CRM Tools for Tracking Your Sales Pipeline

In any business the customer comes first, which is why companies invest in customer relationship management (CRM) software. CRM platforms make it easier to take better care of customers and prospects, capturing everything you need to know about the status of any engagement and providing the insight you need to help keep the sales pipeline full. In fact, 91 percent of companies with 11 employees or more are using some form of CRM software, and as a result, revenues for CRM software sales have risen to $39.5 billion worldwide in 2017.

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What the Future of Sales Automation Looks Like

Increasing your sales volume is all about improving efficiency. The more you can reduce time spent researching and qualifying prospects and dealing with administration, the more time you’ll have for actual selling. Technology is driving sales success, and the more sales automation tools you can use to take mundane tasks out of your day, the more successful you can be.

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Managing Sales Reps vs Sales Engineers

Selling any technical product is a team effort. Sales representatives need support from customer service, accounting, operations, and, perhaps most important of all, sales engineers. When you close a complex engagement involving multiple components, integrations, and customizations, you need the support of the sales engineering team to help with presales and to handle fulfillment. However, even the most seasoned sales professionals still get confused about the role of sales engineers and how best to include them in the sales process. That’s why it’s essential that sales managers understand how to manage both sales reps and sales engineers.

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How Sales Automation is Going to Make my Life Easier

Technology can give companies a competitive edge. For example, consider how the web has changed the way we do business. Companies offering online services are outpacing their competitors, and those companies developing their own smartphone apps gain a different technology advantage as the world is going mobile. Technology working behind the scenes is just as important as customer-facing applications, which is why embracing sales automation should be a priority for any organization.

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Keys to Creating A Great Inside Sales Team

You may not have noticed, but the B2B sales model is changing. Where outside sales reps were once seen as a cost-effective and efficient way to close new deals and build revenue, more companies are bolstering their inside sales team. The migration from the traditional sales approach to inside sales is helping B2B companies more closely align sales and marketing, improve lead generation, and create a better customer experience.

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Sales and Marketing Challenges of Doing Business in Europe

Our global teams mirror the organization and support of their U.S. counterparts, but with localized day-to-day management based on in-country culture and laws. Sales as a Service® on a global level means a single management platform, a single point of contact, and worldwide consistency in your global center of excellence.

MarketStar sales centers in EMEA are located in the United Kingdom, Ireland, Spain, Germany, Bulgaria, Egypt, South Africa, and the United Arab Emirates. Our EMEA employees drive client sales through inbound and outbound chats, lead qualification, partner enablement, and partner account management. This post is written by our EMEA thought leader: Thomas Hughes.

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