Introduction
The past couple of years, there's been a remarkable shift in how companies perceive and prioritize their customers, evolving from a mere transactional relationship to a full-blown commitment to being “customer-obsessed”. And this is true across any landscape, customer success included. From being a mere support function to being recognized as a strategic pillar for business growth, this domain has undergone quite the transformation. Gone are the days when customer interactions were merely part of a routine; the current landscape champions the art of cultivating lasting relationships.
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